tovin Labs

tovin Labs Unified Terms of Service

Effective date: [YYYY-MM-DD — to be set on launch] Applicable services: Kotoba, Mochi Jump, and all related services provided by tovin Labs Published at: https://tovinlabs.com/legal/terms

Article 1 (Purpose)

These Terms of Service (the “Terms”) govern the relationship between tovin Labs (the “Company,” “we,” “us,” or “our”) and users (“Members,” “you,” or “your”) with respect to the use of our mobile applications Kotoba and Mochi Jump, together with any related services we offer (collectively, the “Service”). They set out the rights, obligations, and responsibilities of both parties, as well as other matters necessary for using the Service.

Article 2 (Definitions)

For the purposes of these Terms:

  1. “Company” refers to tovin Labs (domain: tovinlabs.com).
  2. “Service” refers to the Kotoba and Mochi Jump mobile applications operated by the Company, along with any ancillary services connected to them.
  3. “Member” refers to any person who has agreed to these Terms and entered into a service agreement with the Company.
  4. “Content” refers to any text, images, video, audio, learning data, game assets, or other information or material provided by the Company within the Service.
  5. “Paid Service” refers to digital content and features (such as coins, items, and subscriptions) that Members may access after payment.
  6. “Coins” are virtual goods usable only within the Service. They have no cash value and are not redeemable for cash.
  7. “Advertising” refers to commercial messages displayed within the Service by the Company or its partners.

Article 3 (Posting, Effect, and Amendment of the Terms)

  1. The Company will make these Terms readily available to Members at https://tovinlabs.com/legal/terms and within the in-app settings screen of each application.
  2. The Company may amend these Terms within the limits permitted by applicable laws, including Korea’s Act on the Regulation of Terms and Conditions, Korea’s Act on Consumer Protection in Electronic Commerce, and the Content Industry Promotion Act.
  3. When the Terms are amended, the Company will provide notice at least 7 days before the effective date. For changes that are unfavorable to Members, the Company will provide notice at least 30 days in advance and will give individual notice through in-app notifications, email, or similar means.
  4. If a Member does not object to the amended Terms before the effective date, the Member will be deemed to have accepted them. Members who do not wish to accept the changes may terminate their service agreement.

Article 4 (Formation of the Service Agreement)

  1. The service agreement is formed when a prospective Member agrees to these Terms, completes registration through one of the supported methods (email, Google account, or Apple account) following the procedure set by the Company, and the Company accepts the application.
  2. Kotoba is intended for users aged 14 and above. Users under the age of 14 may not use Kotoba.
  3. Mochi Jump is intended for users aged 7 and above. For children under the age of 14, use is permitted only on accounts for which a parent or guardian has provided prior consent through OS-level parental controls such as Apple Family Sharing or Google Family Link. The Company relies on these OS-level parental control signals to determine whether valid consent has been given.
  4. The Company may refuse, or subsequently terminate, an application in any of the following cases:
    • The applicant has used another person’s name or email address without authorization
    • The applicant has provided false information
    • The applicant has used fraudulent payment methods
    • The application otherwise violates these Terms or applicable law

Article 5 (Member Obligations)

  1. Members must provide accurate information at registration and promptly update that information if it changes.
  2. Members are responsible for safeguarding their own account credentials and passwords. Members may not transfer or lend their accounts to any third party. Any disadvantage resulting from a Member’s failure to manage account credentials is the Member’s responsibility.
  3. Members may not engage in any of the following:
    • Hacking, reverse engineering, or using automated tools (macros or bots) against the Service
    • Engaging in fraudulent payments, abusing the refund process, or misappropriating payment information
    • Impersonating others, or creating nicknames or content that include profanity, abusive language, or discriminatory expressions
    • Infringing the intellectual property rights of the Company or any third party
    • Any other conduct that interferes with the normal operation of the Service

Article 6 (Provision of the Service)

  1. The Company generally provides the Service 24 hours a day, 365 days a year.
  2. The Company may temporarily suspend the Service for unavoidable reasons such as system maintenance, equipment repair, communication failures, or force majeure events. Where practicable, advance notice will be given; in urgent cases, notice may be given after the fact.
  3. The Company may modify the content and features of the Service for operational or technical reasons. Material changes will be announced in advance.

Article 7 (Paid Services and Withdrawal of Subscription)

  1. Payments for Paid Services are processed through the in-app purchase (IAP) systems of the Apple App Store or Google Play. Pricing, payment methods, and cancellation procedures are governed primarily by the policies of the relevant store.
  2. Under Article 17 of Korea’s Act on Consumer Protection in Electronic Commerce, Members may withdraw their subscription (cancel their purchase) within 7 days from the date of payment.
  3. However, the right of withdrawal is restricted in the following cases under the proviso to Article 17(2) of the same Act and Article 27 of the Content Industry Promotion Act:
    • Digital content that has already been used or consumed (for example, coins that have been spent, items that have been opened, or the portion of a subscription period that has already been activated)
    • Portions of divisible content that have already been delivered
  4. Withdrawal remains available within 7 days for unused content and for subscriptions that have not yet started. To request a withdrawal, contact us at hello@tovinlabs.com or use the cancellation procedure provided by the relevant app store.
  5. If a Member is unable to use Paid Content as intended due to reasons attributable to the Company, the Company will either reissue equivalent content or refund the amount paid.

Article 8 (Advertising)

  1. The Company may display advertising within the Service.
  2. To protect children, Mochi Jump shows only non-personalized ads to all users.
  3. Rewards earned by viewing advertisements (such as coins) have value only within the Service and cannot be exchanged for cash or external goods.

Article 9 (Rights in Content)

  1. Copyright and other intellectual property rights in content created or provided by the Company (including images, text, audio, code, learning data, and character designs) belong to tovin Labs.
  2. Rights in content created by Members within the Service (such as nicknames, custom Mochi designs, and reports or inquiries submitted to us) belong to the Member. By submitting such content, however, the Member grants the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for the purpose of operating, promoting, and improving the Service.
  3. Members may not create or post content that infringes the rights of others.

Article 10 (Account Suspension and Withdrawal)

  1. Members may voluntarily withdraw from the Service at any time through the in-app settings menu.
  2. If a Member violates Article 5(3), the Company may suspend the Member’s account or terminate the service agreement after prior notice or, depending on the seriousness of the violation, immediately.
  3. Upon withdrawal, the Member’s general personal data will be deleted without delay. However, the following information will be retained for the periods required by applicable laws, including Korea’s Act on Consumer Protection in Electronic Commerce:
    • Records relating to contracts or withdrawal of subscription: 5 years
    • Records relating to payments and the supply of goods: 5 years
    • Records relating to consumer complaints or dispute handling: 3 years

Article 11 (Limitation of Liability)

  1. The Company is not liable for damages arising from the following:
    • Causes attributable to the Member, such as the Member’s network or device environment, or the Member’s failure to manage security
    • Force majeure events, including natural disasters, war, telecommunications carrier outages, or actions of third parties other than the Service provider
    • Disputes between Members, including disputes arising from features such as the Mochi Jump friend system
    • Content of services provided through external links or third-party SDKs (such as Supabase, Anthropic, Google AdMob, and Kakao)
  2. With respect to services provided free of charge, the Company’s liability is limited to the extent permitted by applicable law.

Article 12 (Dispute Resolution)

  1. General inquiries about the Service may be sent to hello@tovinlabs.com. Disputes and matters relating to personal data should be sent to privacy@tovinlabs.com. The person responsible for handling disputes is the representative of tovin Labs (privacy@tovinlabs.com).
  2. The Company and the Member will, as a first step, attempt in good faith to resolve any dispute through mutual discussion.
  3. If discussion does not resolve the dispute, the Member may apply for mediation through the Korea Consumer Agency or another dispute resolution body established under Korea’s Framework Act on Consumers.
  4. These Terms are governed by the laws of the Republic of Korea. Any litigation between the Company and a Member arising out of or relating to these Terms shall be brought in the Seoul Central District Court (1st instance jurisdiction).

Supplementary Provisions

  1. These Terms take effect on [YYYY-MM-DD — to be set on launch].
  2. These Terms also apply to Members who registered before the effective date.